Hotel Policies

Reservations

• All reservations are subject to availability.
• A booking is considered confirmed once a confirmation email or booking reference has been issued.
• Guests are responsible for providing accurate contact and payment information when making a reservation.
• Special requests are subject to availability and cannot be guaranteed.

Guest Conduct

To ensure a pleasant environment for all guests:

• Excessive noise is not permitted.
• Illegal activities are strictly prohibited.
• Guests must respect hotel property, staff, and other guests.
• The hotel reserves the right to refuse service or terminate a stay without refund in cases of serious misconduct.

Rates and Payments

• No online payment is taken through the IXORAS Hotels website. The selected hotel confirms availability and payment terms, and payment is made directly at the hotel according to the confirmed reservation.
• After you submit a reservation request, the hotel team checks availability and sends you the applicable quote and payment instructions. Your reservation is confirmed directly by the hotel.
• We accept approved payment methods, including major credit cards, debit cards, and other payment options as indicated during booking.
• Additional charges incurred during the stay must be settled before departure.

Damage and Loss

Guests are responsible for any damage caused to hotel property by themselves, their visitors, or members of their party.

The hotel reserves the right to charge guests for repair, replacement, or cleaning costs resulting from damage beyond normal wear and tear.

Check-In and Check-Out

Guests may be required to present a valid government-issued photo ID and payment method upon check-in. Early check-in and late check-out requests are subject to availability and may incur additional charges.

Personal Property

Guests are responsible for safeguarding their personal belongings. A safety locker is pre-placed in all the rooms for security of valuables. To the fullest extent, the hotel shall not be liable for loss, theft, or damage to personal property.

Cancellation and Refund Policy

• Reservations may be cancelled up to 48 hours before the scheduled arrival date for a full refund.
• Cancellations received within 48 hours of arrival may be subject to a charge equivalent to one night's stay.
• No-shows may be charged the full reservation amount.

Privacy

The hotel respects guest privacy and handles personal information in accordance with applicable privacy and data protection laws. Information collected during reservations and stays may be used for:

• Processing bookings and payments
• Guest communications
• Improving services
• Legal and regulatory compliance

Guest Occupancy

• Only registered guests may occupy guest rooms.
• Maximum room occupancy limits must be observed at all times.
• Additional guests will be subject to extra charges.
• All room occupancy arrangements must comply with applicable laws and regulations.
• The hotel reserves the right to refuse accommodation that does not comply with legal requirements or hotel policies.

Force Majeure

The hotel shall not be liable for delays, cancellations, or failure to perform obligations due to events beyond its reasonable control, including natural disasters, government actions, public health emergencies, labor disputes, utility failures, or other unforeseen circumstances.

Children

• Children are welcome when accompanied by a responsible adult.
• Additional bedding or cribs will be subject to availability.
• Additional charges may apply.

Website Use

All content on this website, including text, images, logos, and trademarks, is the property of Hotel Golf Coast & Ixoras Hotels or its licensors and may not be copied, reproduced, or distributed without permission.

Pet Policy

• Pets are not allowed.

Changes to These Policies

The hotel reserves the right to update or modify these policies at any time. Updated versions will be posted on this website and become effective upon publication.